Privacy Policy

This Privacy Policy explains how PRO-JET Exterior Cleaning collects, uses and protects your personal information when you use our website, contact us, request a quote or book one of our services.

By using this website or contacting us, you agree to the use of your personal information as described in this policy.

This policy is intended to provide clear information about how we handle personal data. It is not legal advice. If required, independent legal advice should be taken.

PRO-JET Exterior Cleaning provides professional driveway, patio, pathway, forecourt and exterior surface cleaning services across South London.

We may collect personal information when you:

visit our website
complete a contact form
request a quote
send us photos or videos of the area you want cleaned
contact us by phone, email, WhatsApp, text message or social media
book a service
make a payment
leave a review or enquiry

The personal information we may collect includes:

name
email address
phone number
property address or job location
photos or videos you send us
details about the service you need
messages and enquiry details
booking details
payment or invoice information
before-and-after photos of work completed
website usage information through cookies or analytics tools

We only collect information that is relevant to your enquiry, booking or service.

The following terms explain how PRO-JET Exterior Cleaning may use and protect your information.

How We Use Your Information

We may use your information to:

respond to enquiries
provide quotes
arrange bookings
carry out exterior cleaning services
contact you about your job
send invoices or payment details
manage customer service
deal with complaints or issues
keep business and accounting records
improve our website and services
send marketing messages where you have agreed to receive them
use before-and-after photos for marketing where appropriate

We do not sell your personal information.

Our Lawful Basis for Using Your Information

Under UK data protection law, we need a lawful basis to use your personal information.

We may use your information because:

it is needed to provide a quote or carry out a service
we have a legitimate business interest in managing enquiries, bookings and customer service
we need to comply with legal, accounting or tax obligations
you have given consent, for example for certain marketing messages or photo use

Where we rely on consent, you can withdraw your consent at any time.

Photos and Videos

Customers may send us photos or videos so we can provide a quote.

We may also take before-and-after photos or videos of completed work for quality control, portfolio use, website content, social media or marketing.

We will avoid showing personal information such as faces, full addresses, number plates or sensitive details without permission.

If you do not want photos or videos of your property used for marketing, please tell us before the work begins.

Sharing Your Information

We may share limited information with trusted service providers where necessary, such as:

website hosting providers
Wix or website form providers
email service providers
payment processors
accountants or bookkeeping services
IT support providers
marketing or advertising platforms, where applicable

We may also share information if required by law.

We only share information where necessary and appropriate.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website work properly, improve performance and understand how visitors use the site.

Cookies may be used for:

essential website functions
contact forms
website performance
analytics
marketing or advertising, where applicable

You can usually manage or block cookies through your browser settings.

If the website uses analytics tools, advertising pixels or marketing cookies, these should be explained through the site’s cookie settings or cookie banner where required.

How Long We Keep Your Information

We keep personal information only for as long as necessary.

Enquiry information may be kept for a reasonable period so we can follow up or refer back to previous communication.

Customer and invoice records may be kept for accounting, tax and legal purposes.

Marketing consent records may be kept until you unsubscribe or ask us to remove your details.

Photos and videos may be kept for portfolio, service record or marketing purposes unless you ask us not to use them.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website, email, messaging app or online service can be guaranteed to be completely secure.

Your Rights

You have rights over your personal information, including the right to:

ask what personal information we hold about you
ask us to correct inaccurate information
ask us to delete your information in certain circumstances
object to certain uses of your information
ask us to restrict how we use your information
withdraw consent where we rely on consent
complain about how your information is handled

To make a request, contact us using the details on this website.

Marketing Communications

We may contact you with service updates, offers or relevant marketing information if you have agreed to receive this, or where we have a legitimate business reason to contact you.

You can opt out of marketing at any time by contacting us or using the unsubscribe option where available.

Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Website: ico.org.uk
Phone: 0303 123 1113

Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will be available on this website.